{"id":386,"date":"2017-10-25T05:20:11","date_gmt":"2017-10-25T05:20:11","guid":{"rendered":"https:\/\/www.stepsamep.com.au\/?page_id=386"},"modified":"2023-10-12T15:40:15","modified_gmt":"2023-10-12T05:40:15","slug":"phan-hoi-va-khieu-nai","status":"publish","type":"page","link":"https:\/\/www.stepsamep.com.au\/vi\/phan-hoi-va-khieu-nai\/","title":{"rendered":"Ph\u1ea3n h\u1ed3i v\u00e0 Khi\u1ebfu n\u1ea1i"},"content":{"rendered":"
[mk_page_section predefined_bg=”” first_page=”false” last_page=”false”][vc_column width=”1\/4″][vc_widget_sidebar sidebar_id=”sidebar-19″][\/vc_column][vc_column width=”3\/4″][vc_row_inner padding=”0″][vc_column_inner width=”2\/3″][vc_column_text]STEPS Group Australia\u00a0(STEPS) l\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c kh\u00f4ng v\u00ec l\u1ee3i nhu\u1eadn, cam k\u1ebft t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u01a1 h\u1ed9i.<\/p>\n

STEPS nh\u1eafm \u0111\u1ebfn vi\u1ec7c li\u00ean t\u1ee5c cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 quy \u0111\u1ecbnh hi\u1ec7n h\u00e0nh, c\u00e1c y\u00eau c\u1ea7u theo quy \u0111\u1ecbnh v\u00e0 kh\u1ebf \u01b0\u1edbc. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, STEPS \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u1ed9t H\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd T\u00edch h\u1ee3p, tu\u00e2n th\u1ee7 ISO 9001:2008 Quality Management Systems (H\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng); AS\/NZS 4801:2001 Health and Safety Management Systems (H\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd S\u1ee9c kh\u1ecfe v\u00e0 An to\u00e0n); AS\/NZS ISO14001:2004 Environment Management Systems (H\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd M\u00f4i tr\u01b0\u1eddng); National Standards for Disability Services – NSDS (Ti\u00eau chu\u1ea9n qu\u1ed1c gia v\u1ec1 D\u1ecbch v\u1ee5 cho Ng\u01b0\u1eddi khuy\u1ebft t\u1eadt) ; the Human Services Quality Framework – HSQF (Khu\u00f4n kh\u1ed5 Ch\u1ea5t l\u01b0\u1ee3ng D\u1ecbch v\u1ee5 Con ng\u01b0\u1eddi) v\u00e0 Standards for Registered Training Organisations – RTOs (Ti\u00eau chu\u1ea9n \u0111\u1ed1i v\u1edbi c\u00e1c T\u1ed5 ch\u1ee9c \u0111\u00e0o t\u1ea1o c\u00f3 \u0111\u0103ng k\u00fd).<\/p>\n

STEPS hi\u1ec3u r\u1eb1ng sau h\u1ebft, ch\u1ea5t l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh b\u1edfi kh\u00e1ch h\u00e0ng, do \u0111\u00f3, ch\u00fang t\u00f4i khuy\u1ebfn kh\u00edch ph\u1ea3n h\u1ed3i, bao g\u1ed3m nh\u1eefng l\u1eddi khen t\u1eb7ng, quan ng\u1ea1i, g\u1ee3i \u00fd, v\u00e0 khi\u1ebfu n\u1ea1i, t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec cung c\u1ea5p c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n. Vi\u1ec7c th\u00f4ng tin cho kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch cung c\u1ea5p ph\u1ea3n h\u1ed3i, l\u01b0u th\u00f4ng tin, tr\u1ea3 l\u1eddi ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 duy tr\u00ec c\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

STEPS s\u1ebd \u0111\u1ea3m b\u1ea3o th\u1ef1c hi\u1ec7n ch\u00ednh s\u00e1ch n\u00e0y \u0111\u1ec3:<\/p>\n

    \n
  1. Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan cung c\u1ea5p ph\u1ea3n h\u1ed3i v\u00e0 n\u00eau ra khi\u1ebfu n\u1ea1i. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1eb1ng v\u0103n b\u1ea3n.<\/li>\n
  2. D\u1ea1ng ph\u1ea3n h\u1ed3i.<\/li>\n
  3. Qua email cso@stepsgroup.com.au<\/a><\/li>\n
  4. Qua ph\u1ea7n \u2018Li\u00ean h\u1ec7 v\u1edbi Ch\u00fang t\u00f4i\u2019 tr\u00ean trang web c\u1ee7a STEPS.<\/li>\n
  5. B\u1eb1ng th\u01b0.<\/li>\n<\/ol>\n

    Ph\u1ea3n h\u1ed3i mi\u1ec7ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n:<\/p>\n

      \n
    1. Tr\u1ef1c ti\u1ebfp v\u1edbi m\u1ed9t nh\u00e2n vi\u00ean<\/li>\n
    2. Qua \u0111i\u1ec7n tho\u1ea1i v\u1edbi ng\u01b0\u1eddi qu\u1ea3n l\u00fd hay \u0111i\u1ec1u ph\u1ed1i<\/li>\n
    3. Qua \u0111i\u1ec7n tho\u1ea1i v\u1edbi V\u0103n ph\u00f2ng D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng c\u1ee7a STEPS theo s\u1ed1 07 5458 3000<\/li>\n
    4. Nh\u1eadn bi\u1ebft r\u1eb1ng ph\u1ea3n h\u1ed3i v\u00e0 khi\u1ebfu n\u1ea1i l\u00e0 \u0111\u1ed9ng l\u1ef1c ch\u00ednh cho nh\u1eefng ho\u1ea1t \u0111\u1ed9ng c\u1ea3i thi\u1ec7n li\u00ean t\u1ee5c, cho ph\u00e9p d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
    5. \u0110\u1ea3m b\u1ea3o m\u1ecdi nh\u00e2n vi\u00ean hi\u1ec3u quy tr\u00ecnh v\u00e0 h\u00e0nh \u0111\u1ed9ng theo c\u00e1ch c\u00f4ng b\u1eb1ng, nhanh ch\u00f3ng v\u00e0 b\u1ea3o m\u1eadt, \u0111\u1ec3 kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m r\u1eb1ng c\u1ea3i thi\u1ec7n l\u00e0 \u0111i\u1ec3m t\u1eadp trung v\u00e0 s\u1ebd kh\u00f4ng c\u00f3 h\u00e0nh \u0111\u1ed9ng tr\u1eebng ph\u1ea1t n\u00e0o.<\/li>\n
    6. \u0110\u1ea3m b\u1ea3o qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 ph\u1ea3n h\u1ed3i v\u00e0 khi\u1ebfu n\u1ea1i b\u1eb1ng c\u00e1ch cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u01b0\u1edbng d\u1eabn m\u1ecdi nh\u00e2n vi\u00ean ghi nh\u1eadn v\u00e0 l\u01b0u l\u1ea1i ph\u1ea3n h\u1ed3i v\u00e0 khi\u1ebfu n\u1ea1i.<\/li>\n
    7. Cung c\u1ea5p th\u00f4ng tin cho kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c c\u01a1 quan gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i b\u00ean ngo\u00e0i n\u1ebfu c\u1ea7n thi\u1ebft, theo quy \u0111\u1ecbnh hay kh\u1ebf \u01b0\u1edbc.<\/li>\n
    8. X\u1eed l\u00fd m\u1ecdi khi\u1ebfu n\u1ea1i theo c\u00e1ch c\u00f4ng b\u1eb1ng, nhanh ch\u00f3ng v\u00e0 b\u1ea3o m\u1eadt, th\u01b0\u1eddng trong v\u00f2ng m\u01b0\u1eddi (10) ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi nh\u1eadn khi\u1ebfu n\u1ea1i. N\u1ebfu c\u1ea7n th\u1eddi gian l\u00e2u h\u01a1n, kh\u00e1ch h\u00e0ng hay ng\u01b0\u1eddi c\u00f3 li\u00ean quan s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o.<\/li>\n
    9. Thi\u1ebft l\u1eadp nh\u1eefng m\u1ee5c ti\u00eau c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u1ed1i v\u1edbi ph\u1ea3n h\u1ed3i v\u00e0 khi\u1ebfu n\u1ea1i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 ph\u1ea3n h\u1ed3i, khi\u1ebfu n\u1ea1i v\u00e0 khuy\u1ebfn kh\u00edch c\u1ea3i thi\u1ec7n li\u00ean t\u1ee5c.<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_raw_html]JTVCYWN0aXZlY2FtcGFpZ24lMjBmb3JtJTNEOTMlMjBjc3MlM0QxJTVE[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/mk_page_section]\n<\/div>","protected":false},"excerpt":{"rendered":"

      [mk_page_section predefined_bg=”” first_page=”false” last_page=”false”][vc_column width=”1\/4″][vc_widget_sidebar sidebar_id=”sidebar-19″][\/vc_column][vc_column width=”3\/4″][vc_row_inner padding=”0″][vc_column_inner width=”2\/3″][vc_column_text]STEPS Group Australia\u00a0(STEPS) l\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c kh\u00f4ng v\u00ec l\u1ee3i nhu\u1eadn, cam k\u1ebft t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u01a1 h\u1ed9i. STEPS nh\u1eafm \u0111\u1ebfn vi\u1ec7c li\u00ean t\u1ee5c cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 quy \u0111\u1ecbnh hi\u1ec7n h\u00e0nh, c\u00e1c […]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-386","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/pages\/386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/comments?post=386"}],"version-history":[{"count":5,"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/pages\/386\/revisions"}],"predecessor-version":[{"id":2588,"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/pages\/386\/revisions\/2588"}],"wp:attachment":[{"href":"https:\/\/www.stepsamep.com.au\/vi\/wp-json\/wp\/v2\/media?parent=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}